Shipping + Returns

Shipping - New Zealand and Australia

Tessuti is located in Auckland, New Zealand. We ship to New Zealand and Australian addresses, including rural addresses. We ship internationally, please email us at shop@tessuti.co.nz for more information.

All products are packaged carefully to ensure they reach you safely. All orders are shipped gift wrapped, if you are ordering multiple items please specify if you would like them wrapped together or individually.

Shipping rates are calculated based on the delivery destination as well as the size and weight of the item. Standard shipping rates are $4.00 for central Auckland addresses, $7 for North Island addresses, $12 for South Island addresses and $35 for Australian addresses.

You can choose to have flat, non-fragile packages containing only cards, journals and gift vouchers shipped for $4 throughout New Zealand.

Rates for USA, China, Hong Kong - $70.00, UK and Europe $85.00, Rest of the World $95.00

If an item is oversized we will get back to you regarding additional shipping costs.

When items are in stock they ship on the working day following payment clearance unless otherwise stated. Once items have been picked up, you will receive an email with your tracking information. Most parcels arrive within one - five working days. We will always advise if we expect any delay, however we cannot guarantee time frames for international shipping as our providers do not have direct control over all parts of the international delivery chain - particularly customs!

Online Order Pick Up - Herne Bay

You can also order online and pick up from our Herne Bay store! Your order will be wrapped, paid and ready to go. We'll email you once it's ready to pick up. 

Our customers have found this particularly handy for those last-minute gifts and at Christmas time. We aim to have your order ready that afternoon if it is made before 12 noon, otherwise the following day.

Shipping options are selected in the final screen when you are checking out, so you will still need to enter your address details, but just select 'Pick Up - Herne Bay' on the payment screen and you'll be right as rain.

Pick up from Herne Bay - 224 Jervois Rd, Herne Bay, Auckland.

Payment and Credit Card Security

All prices are in New Zealand dollars and include GST. Your credit card will be charged in New Zealand dollars. If you are purchasing from outside New Zealand the cost price is the GST inclusive price, and you will be responsible for any customs or other duty payable on your goods when they arrive at their destination.

We accept Visa, Mastercard and bank deposits. If you would like to pay by bank deposit, please email shop@tessuti.co.nz directly with your order.

We take customer security very seriously. We use DPS and shopify, both of which are PCI-CSS secure service providers, to process payments. All your credit card details are encrypted to the highest commercially available security level, as required by VISA and MasterCard worldwide. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. You can view DPS's security and privacy policy here and shopify's security and privacy policy here.

As these secure hosting providers processes all payments we have no access to any credit card numbers or bank details at any time.

Returns and Exchanges

All our products are hand selected and packed just for you, and we have confidence in our delivery providers ability to get your items to you as you'd like them. However, if for any reason you are not happy please contact us, within 48 hours of receiving your order.

We must be notified of your intention to return an item within three working days of receipt of your order, and receive the returned item within seven working days of receipt of your order. Please email us within 48 hours of receiving your order at shop@tessuti.co.nz.

If the product is faulty we will replace it, if it is out of stock we will refund the purchase price or offer you a store credit. If the product has been damaged in transit please notify us immediately and we will contact the delivery provider to resolve any claims. Please note that claims must be made within seven days of delivery of the item.

While we're sure you will love the product, if you change your mind an exchange of goods or credit note is at the discretion of Tessuti. Proof of purchase will be required to return or exchange the product, and if a credit note is issued it will not include the shipping fee. 

You will need to cover the cost of return shipping unless the item is faulty, or outside the 7 day return period. Please ensure the item is safely and securely packaged.

Sale Items

There are absolutely no refunds or exchanges on sale items. All sale purchases are final.

Physical Address for Returns and Exchanges

Tessuti

224 Jervois Road

Herne Bay 1011

Auckland

Phone: + 64 9 376 4802

Email: info@tessuti.co.nz

Company Information: Tessuti 2011 Ltd trading as Tessuti
Copyright
All content on this website, including images, is the property of Tessuti 2011 Ltd and are Copyright works (2011-2016). We're happy for you to use our images if you credit the images to Tessuti and provide a link to the appropriate page on our site. If you require higher resolution images please email ali@tessuti.co.nz.
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